My iPod took a crap
The other morning, as I grabbed my things to head out the door, I disconnected my iPod and put it in my pocket, not looking at it until I got in the car. When I went to put it in the Transpod, I noticed that it didn’t turn on. No backlight, no menu, not even the Apple logo. I checked the power, the Hold button, the connection. Nothing.
I took it out and gave it a quick visual inspection. Nothing seemed out of place.
Not yet panicking, I tried to reset it. By simultaneously pressing the Menu portion of the clickwheel and the Select button in the center for about ten seconds, the iPod will reset (essentially reboot, I guess) and all should be fine. At least that’s how it’s worked out in the past.
This time, however, my iPod got stuck at the Apple logo, essentially frozen on startup. Now I started to get worried. When I got to the office, I headed to www.apple.com/support/ and started looking for any tech notes or discussions about this kind of problem. In the iPod Troubleshooting Tips section, I couldn’t find anything that answered my questions. The only thing I could find was iPod troubleshooting basics and service FAQ which pretty much covered everything I had tried.
Reading that ultimate lead me to the iPod Service Request page, which is just another way of saying “Just give up already. Send it back.”. Of course, this is all dependent on whether or not your iPod is still covered by the Apple iPod Limited Warranty.
Having just purchased my iPod less than six months ago, I was confident that my service would be covered. The only hitch is that Apple has the option to send you either a brand-new iPod or a repaired, refurbished unit. Either way, you won’t have to wait for Apple to diagnose and repair your original iPod—they’ll just send you another one.
So I filled out the form and a little while later, received a confirmation message.
A few days later, I received the prepaid box for packing and shipping my iPod back to Apple. There was a single note inside with instructions on how to pack the iPod and what to do to send it back. Even one of those packing tape pads to seal up the box. Sweet! Just two days ago, I dropped the box off at a nearby DHL shipping center (okay, it’s an OfficeMax) and hoped for the best.
Fast-forward to today, I get the following message from Apple:
Dear Customer
Your service request has been completed and your product is on its way. Please allow two business days for delivery.
Check your repair status at http://www.apple.com/support/selfservice/status
Apple
So now, I wait. I have no way of knowing whether I’ll be getting an entirely new iPod or maybe a used one. I just hope it works.
UPDATE - I did receive my replacement iPod mini, and it actually appears to be a brand new unit. Of course, even if it were refurbished, there’s probably no real way to tell. Either way, it’s been working fine for me for the last few weeks now. No problems whatsoever.
Except for that whole iPod nano thing. What sour timing, huh? I just get back a fresh iPod mini, thinking I’m back in business with my hot new iPod, then Apple comes along and dazzles the world again with a truly miniature iPod, down to the color screen and everything. Arrghhh! My technolust continues…
I randomly found this. And I have just recently gotten a used iPod fron ebay. It works pretty good. I don't see anything wrong with it. And I'm sorry to hear about what happened to yours and it worries me about my own.
Ruby, I wouldn't worry if I were you. Actually, I think what happened to my iPod may have inadvertently been my fault. I dropped it a couple of times in the few months that I had it, and even though my mini continued to function properly afterwards, the damage might have been something that didn't show itself until later.
So, ultimately, my point is to be careful with your iPod. Get a good case, pouch or some other way to protect it from impacts and shocks. With this new iPod, I've been so careful not to drop it or even pick it up wrong. I guess I've learned my lesson.
sorry.
Hey my ipod died too, but it's been 13 months, which means no warranty.
Guess they are going for about $80 on ebay broken though.
aaaaaaaaaaaarrrrrrrgggggggg
mine did the exact same thing but when i sent it to them, not only did they send it straight back but the charged me 20 bucks and said there was nothing wrong with it, and it was exactly the same as when i sent it! it started off bad but got worse. Firstly it would sometimes say "there is no batery power left....ect then turn itself off, you could them proceed to turn it straight back on again. This sucked but i wasnt that concered because atleast it still worked. Then... I charged it fully but it would only fuction for about 20 mins, this was when thing realy started to get realy, It would not work at all, all the trouble shooting would not work nothing.
So im about to send it away again! for the second time in 4 weeks, if they charge me 20 bucks again im going to get realy angry, im going to get an iriver now, there is not a chance that i will ever even think about getting anything from apple ever again. Sorry about this long rant but i just needed to let out some steem.
Cheers
P.S (i'm an Aussie by the way so if there was any aussie specific language in there you didnt understand im most sorry)